COMPETENT AND PROFESSIONAL ADMINISTRATION

We focus on developing robust and comprehensive processes, systems, and protocols for all aspects of clinic administration. This approach helps ensure your needs and your patients' needs are consistently and competently met.

HOW WE DO IT

Everything flows from a combination of two factors: we place a high value on processes, systems, and protocols; and we have the in-house experience and technical skills to achieve same.

EXAMPLE 1: APPOINTMENT WORKFLOW

We use a combination of custom and licensed software to electronically capture who needs to do what to which patient, where in the clinic and when. For example,

• staff can flag certain visits as requiring certain prep
• physicians can note that their current patient needs additional care by a nurse
• staff are automatically notified when potentially contagious patients arrive
• staff are notified via smart watches or tablets when they are needed
• physicians can modify the order in which they will see patients

EXAMPLE 2: PATIENT PREP

Physicians and administrative staff collaborate to identify what patient prep is required in advance of patients arriving. Once patients arrive, automated systems notify the applicable clinic staff member to perform the appropriate prep based on the physician's personal preferences (e.g. different physicians may request different prep for the same type of appointment such as an annual physical).

EXAMPLE 3: PATIENT REFERRAL

From the moment a patient consultation request comes in from a referring family physician, a comprehensive protocol has been developed to ensure all matters are identified and handled, that the patient's chart is appropriately labelled and updated, and correspondence has been drafted and communicated to the patient. This proceduralized approach provides clarity to all parties involved.